In the recent years, the outsourcing industry has expanded to include not just call centers but also companies that provide administration support such as medical billing and medical transcription services. Their promise of lower costs and greater convenience means that more and more health care professionals and organizations are outsourcing some of their back office needs. More than half of transcription needs in fact, are outsourced to offshore companies in countries like the Philippines and India .
With the increasing popularity of outsourcing these allied health professions (it is estimated that more than half of these jobs are outsourced), more and more companies offering medical transcription and medical billing services have started to sprout.
The question now is, how do you find the right outsourcing company for you? What traits do you look for in a company to ensure that you get only the high-value service you expect?
Here is a list of the different traits every good medical transcription and billing company should possess:
§ An effective medical transcription company should have a quick turn around period. Ideally, they should be able to finish a project within 24-72 hours.
§ It should be able to guarantee your privacy and the safety of the information you send them.
§ A good transcription company and billing company should provide nothing short of high-quality work. They should have keen attention to detail and be able to provide accurate transcriptions.
§ Its workforce should be composed entirely of experienced professionals with extensive knowledge of medical terms and technology. The medical transcriptionists should also be able to decipher and understand different accents to ensure greater proficiency and a more accurate output.
§ A good medical billing and transcription company should be able to provide you with 24-hour customer service. They should have capable and knowledgeable customer service agents able and willing to answer your questions any time of the day.
§ To be able to claim that it is able to consistently provide good-quality work, a company must be supported by stable and reliable technology. It must have the capacity to efficiently download and play everything from cassette recordings to digital audio recordings.
§ One of the main reasons (if not the sole purpose) why companies outsource is to cut costs, so a good medical billing and transcription company should be able to provide you with good-quality output without burning a hole in your wallet. Superior service at low costs--- this is what you should get (and expect) from the outsourcing company you plan to hire.
Not all outsourcing companies are created equal, so some will definitely provide better service than others. Look for these different traits when you're planning to search for an offshore company that can provide you with the medical transcription and medical billing services you need and always get reliable and good-quality service.
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